Terms & Privacy Policy

These Terms of Website Use (together with the documents referred to below) (Terms) set out the terms on which you may make use of our website www.pannudesigns.co.uk (our Website). Please read these Terms carefully as use of our Website constitutes your acceptance of these Terms. We reserve the right to update the Terms at any time by displaying amended terms on our Website. You will be deemed to have agreed to the amended terms when you next use our Website following any amendment. The Privacy Policy forms part of the Terms of our Website. If you do not agree to these Terms, do not use our Website.

References in these Terms to “you” and “your” are to you, the website user, and “we”, “us”, “our”, “Pannu”, “PDF” and “Pannu Furniture Designs” are to Pannu Furniture Designs Limited.

1. Information about us

We are a limited company, registered in Birmingham, United Kingdom under company number 09771139 and our registered address is at 20 Tew Park Road, Handworth, B21 0TS, Birmingham, United Kingdom.

2. Accessing our Website

2.1 Access to our Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our Website without notice. We will not be liable if for any reason our Website is unavailable at any time or for any period.

2.2 From time to time, we may restrict access to some parts of our Website or our entire Website to users.

2.3 You are responsible for making all arrangements necessary for you to have access to our Website. You are also responsible for ensuring that all persons who access our Website through your internet connection are aware of these Terms, and that they comply with them.

3. Your use of the website

3.1 You may use our Website only for lawful purposes. You may not use our Website:

3.1.1 in any way that breaches any applicable local, national or international law or regulations;

3.1.2 in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect;

3.1.3 for the purpose of harming or attempting to harm minors in any way;

3.1.4 to send, knowingly receive, upload, download, use or re-use any material which does not comply with these Terms;

3.1.5 to transmit to or from our Website any material that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience;

3.1.6 to transmit, or procure the sending of, any unsolicited or unauthorized advertising or promotional material or any other form of similar solicitation (spam); and

3.1.7 to knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

3.2 You also agree:

3.2.2 not to access without authority, interfere with, damage or disrupt:

(i) any part of our Website;

(ii) any equipment or network on which our Website is stored; or

(iii) any software used in the provision of our Website.

4. Purchase of goods from our Website

4.1 If you purchase goods from our Website, our Terms and Conditions of Purchase will apply.

5. Your account and password

5.1 If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our sales or order-tracing procedures, you must treat such information as confidential. You must not disclose it to any third party.

5.2 We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

5.3 If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at info@pannudesigns.co.uk

6. Suspension and termination

6.1 In our sole discretion we shall determine whether there has been a breach if these Terms through your use of our Website. When a breach of these Terms has occurred, we may take such action as we deem appropriate, including but not limited to any of the following actions:

6.1.1 immediate, temporary or permanent withdrawal of your right to use our Website;

6.1.2 further legal action against you; and/or

6.1.3 disclosure of such information to law enforcement authorities as we reasonably feel is necessary.

7. Intellectual property rights

7.1 We are the owner or the licensee of all intellectual property rights in our Website, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. For the purposes of this legal notice, any use of extracts from the Website other than in accordance with this clause for any purpose is prohibited. If you breach any of the terms in this legal notice, your permission to use the Website automatically terminates and you must immediately destroy any downloaded or printed extracts from the Website.

7.2 You are permitted to print off one copy, and may download extracts, of any page(s) from our Website for your own personal use only or for the purpose of making a purchase from our Website, but only on the following basis:

7.2.1 You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way; and

7.2.2 You must not use any illustrations, photographs, videos or audio sequences or nay graphics separately from the accompanying text.

7.3 You may however, draw the attention of others within your organisation to material posted on our Website.

8. Our Website changes regularly

We aim to update our Website regularly, and may change the content at any time. If the need arises, we may suspend access to our Website, or close it indefinitely. Any of the material on our Website may be out of date at any given time, and we are under no obligation to update such material.

9. Our liability

9.1 The information, content, materials displayed on our Website is provided without any guarantees, conditions or warranties as to its accuracy. Commentary and other materials posted on our Website are provided for general information purposes only. To the extent permitted by law, we expressly exclude:

9.1.1 all conditions, warranties, representations and other terms which might otherwise be implied by statute, common law or the law of equity;

9.1.2 all liability for any claim, loss, demands or damages of any kind whatsoever (whether such claims, loss demands or damages were foreseeable, known or otherwise) arising out of or in connection with the use of our Website or the information, content or materials included on this Website and any communication sent to you by us or any communication sent to us to you via the internet, including without limitation, indirect or consequential loss or damage; loss of actual or anticipated profits (including loss of profits on contracts); loss of revenue; loss of business loss of opportunity; loss of anticipated savings; loss of goodwill; loss of reputation; loss of damage to or corruption of data; loss of use of money or otherwise, and whether or not advised of the possibility of such claim, loss demand or damages and whether arising in tort (including negligence), contract or otherwise on account of your access to, use of, or browsing our Website or your downloading of any material from the Website or any websites linked to our Website.

9.2 Nothing in this website disclaimer excludes or limits our liability for:

9.2.1 death or personal injury caused by our negligence (or that of its employees, agents or directors); or

9.2.2 fraud or fraudulent misrepresentation; or

9.2.3 any liability which may not be limited or excluded by law.

10. Information about you and your visits to our Website

We process information about you in accordance with our Privacy and Cookies Information (Privacy Policy). By using our Website, you consent to such processing and you warrant that all data provided by you is accurate.

11. Viruses, hacking and other offences

We do not guarantee that our Website will be secure or free from bugs or viruses. You should use your own virus protection software.

You must not misuse our Website by knowingly introducing viruses, Trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorized access to our Website, the server on which our Website is stored or any server, computer or database connected to our Website. In doing so, you may be committing a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them.

12. Linking to our Website

12.1 You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link such a way as to suggest any form of association, approval or endorsement on our part where none exists.

12.2 You must not establish a link from any website that is not owned by you.

12.3 Our Website must not be framed on any other site, nor may you create a link to any part of our Website other than the home page. We reserve the right to withdraw linking permission without notice.

12.4 If you wish to make any use of material on our Website other than that set out above, please address your request to info@pannudesigns.co.uk.

13. Links from our Website

Where our Website contains links to other sites and online resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them. Your use of third party websites and resources is at your own risk.

14. Jurisdiction and applicable law

These Terms are governed by English law. This means that any dispute or claim arising out of or in connection with these Terms or its subject matter or formation (including non-contractual disputes or claims), will be governed by English law. Both parties agree to the exclusive jurisdiction of the courts of England and Wales.

15. Variations

We may revise these Terms at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions, contained in these Terms may also be superseded by provisions or notices published elsewhere on our Website.

16. Your concerns

If you have any concerns about material which appears on our Website, please contact info@pannudesigns.co.uk.

Thank you for visiting our Website.


These Terms and Conditions of Purchase (together with our Privacy Policy and Terms of Website Use sets out information about us and the legal terms and conditions (Terms) on which we sell (sell) any of the products (Products) to you. We sell our Products using our website, www.pannudesigns.co.uk (our Website) and we also take telephone orders.

These Terms will apply to any contract between us for the sale of Products to you (Contract). Please read these Terms carefully and make sure that you understand them before ordering any Products from us. Please note that by ordering any of our Products, you agree to be bound by these Terms and the other documents expressly referred to in it. If you have any questions relating to these terms and conditions please telephone 0121 294 5816 9.00 am * 5.00 pm Monday to Friday or email: info@pannudesigns.co.uk.

If you refuse to accept these Terms, you will not be able to order any Products from our Website. You should print a copy of these Terms or save them to your computer for future reference.

We amend these Terms from time to time as set out in clause 10. Every time you wish to order Products, please check these Terms to ensure you understand the terms which will apply at that time.


We operate the website www.pannudesigns.co.uk. We are Pannu Furniture Designs, a limited company registered in Birmingham, UK under company number 09771139 and our business address is at 20 Tew Park Road, Handworth, B21 0TS, Birmingham, United Kingdom.


2.1 We specialise in providing oak furniture. A wide range of Products are available on our Website including dining room furniture, bedroom furniture and living room furniture.

2.2 We will take all reasonable care to ensure that all details, descriptions and prices of Products are correct at the time of ordering. However, as the Products are made of natural materials, details (including dimensions) and descriptions may not always be exact and the Product may vary slightly. Images of the Products are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer’s display of the colours accurately reflect the colour of the Products. Colour shading of products may vary with different production batches.

2.3 All Products are subject to availability. If the Product is out of stock, we will inform you by e-mail, fax, by telephone or by post as soon as possible and we will not process your order.

2.4 Any products identified as ‘End of Line’ on our Website are discontinued Products which we will not be able to source parts or exchange for a new equivalent. End of Line products will be subject to a discounted price. This status and discount does not affect your statutory rights to a refund.


We only use your personal information in accordance our Privacy Policy. Please take the time to read these, as they include important terms which apply to you.


Your use of our Website is governed by our Terms of Website Use. Please take the time to read these, as they include important terms which apply to you.


5.1 As a consumer, you have legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.


6.1 If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you purchase our Products.


7.1 Our Products can be ordered from us via our website www.pannudesigns.co.uk, or by telephone on 0121 294 5816.

7.2 Website orders

(a) Our Products can be ordered from our Website by following the instructions on screen. A user account must be created before an order can be placed.

(b) If you place an order using our Website, you will receive an e-mail from us acknowledging that we have received your order. However, please note that this acknowledgment does not mean that your order has been accepted.

(c) We will take payment by any of the methods listed in clause 8.2.

(d) Our Website order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.

7.3 Telephone ordering

(a) For all other ways of ordering, an offer is made when you place the order for our Products.

(b) We will take payment by any of the methods listed in clause 8.1.

(c) If you provide an email address to us, we will send you an order acknowledgement email and information from time to time about your order, such as availability of the Product you have ordered or any changes to delivery dates. These emails do not constitute an order confirmation or order acceptance from us. If you do not provide an email address, by post.

7.4 Unless we have notified you that we do not accept your order, or you have cancelled it, acceptance of your order will take place and a Contract between you and us will be formed at the time the Products you have ordered are despatched to be delivered to the address you have provided. Acceptance does not take place until that stage, even though we may have taken your payment or send acknowledging emails.

7.5 We reserve the right to withdraw any Products from sale at any time and/or remove or edit any materials or content on our Website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any Product from sale or from our Website whether or not that Product has been sold; removing or editing any materials or content on our Website, refusing to process a transaction or suspending or reversing any uncompleted transaction after processing has begun.

7.6 We reserve the right to reject your order for any reason, including:

Failure to provide your real name, phone number, e-mail address, payment details and other requested information;
Failure to stipulate a valid delivery address;
You are under 18 years of age;
7.7 By making an offer to buy a Product, you specifically authorise us to transmit information (including any updated information) or to obtain information about you from third parties from time to time, including but not limited to your debit or credit card number of credit reports, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.

7.8 If we are unable to supply you with a Product, for example because that Product is not in stock or no longer available or because of an error in the price on our Website as referred to in clause 16, we will inform you of this by e-mail or telephone or by post and we will not process your order. If you have already paid for the Products, we will refund you the full amount as soon as possible.

7.9 Non-acceptance of an order may be a result of one of the following:

the product you ordered being unavailable from stock;
our inability to obtain authorisation for your payment if you ring in with your credit card details; and/or
the identification of a pricing or product description error.
7.10 These Terms and any document expressly referred to in them constitute the entire agreement between you and us. You acknowledge that you have not relied on any statement, promise or representation made or given by or on behalf of us which is not set out in these Terms or any document expressly referred to in them.


8.1 Payment for your order is made at the point of placing the order for Products.

8.2 You can pay for our Products in two ways:

(a) using a debit card or credit card. We accept the following cards on our Website: Visa, Visa Debit, Visa Electron, MasterCard, Maestro, and American Express.

(b) by telephoning the office during working hours with debit card or credit card details

8.3 All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.

8.4 We reserve the right to withhold the delivery of our Products or to reject future orders if our invoices are unpaid or if there are repeated delays in making payment to us.

8.5 If any sum is not received by us by the relevant due date, we reserve the right to suspend delivery of the Product and/or to charge interest at the rate of 8% per annum above the base rate from time to time of Lloyds TSB Bank. Such interest shall accrue on a daily basis, be compounded quarterly and shall be payable on demand.

8.6 Vouchers may be made available by us and used as a method of payment by you by entering the code contained on the voucher during the checkout process. Payment using Vouchers must be made in accordance with the terms and conditions contained on the reverse of the Voucher. We will accept the use of one voucher per order. Vouchers cannot be applied to past orders or backdated. We reserve the right to withdraw or terminate any voucher at any time. We reserve the right to reject the use of a voucher where fraud is suspected.


9.1 Unless you have requested and paid the additional fees for our ‘next day’ or ‘day of choice’ delivery service, we will aim to deliver your Product by the estimated delivery date notified to you following the placing of your order, however, delivery dates are given as an estimate only. We will do our best to notify you if we are unable to complete delivery on the estimated delivery date and provide you with a revised estimated delivery date. Unless there is an Event Outside Our Control, we will deliver your Product within a reasonable time of the original estimated delivery date. If we are unable to do so, you may cancel your order by contacting us in accordance with clause 17.2.

9.2 All orders for “next day” delivery must be placed before 1pm on the business day before the required delivery date. Please note that “next day” means the next business day.

9.3 Delivery will be completed when we deliver the Products to the address you gave us. We can only deliver within the UK mainland. If you live further afield, we may be able to deliver to a port or shipment company. Please not that in the event you arrange for our Products to be taken outside of the UK mainland we will only be able to organise exchanges or refunds from UK mainland addresses, therefore we recommend that your order is checked prior to onward shipping.

9.4 Any special delivery requirements or access issues must be notified to us at the time of placing your order. Failure to gain access to your property may result in your Products being delivered to the nearest possible point of access, including the nearest kerbside. You will incur charges for additional time spent completing delivery of your Products due to access difficulties.

9.5 If you require the Product to be delivered to a location within your property, before placing your order, please ensure that Products will fit through any passages, stairwells, landings and doorways on the way to the destination room.

9.6 Please take care to cover any carpets and furniture and remove valuable items from the area. We are not responsible for any damage that occurs to your property or possessions as a result of your failure to do so.

9.7 Upon delivery of goods we require signatory confirmation that your Product arrived in satisfactory condition without damage to your property. If you are not available at the delivery date, we may leave the Products in a secure place and notify you by a card posted through your letterbox, leave the Products with an agreed authorised representative nominated by you at the time of placing your order or return the Products to our warehouse. If you miss your delivery, you will be charged for the costs incurred. Re-delivery charges will be advised upon rearrangement of the delivery.

9.8 If you select our “packaging removal and recycle service” we will un-pack your Products in the room of your choice and remove the original packaging. Please inspect the Product carefully at this point for any fault or defect as we cannot accept the return of any product unless it is in its original packaging.


10.1 You have a legal right to cancel the Contract for the Products under the Consumer Protection (Distance Selling) Regulations 2000) (the Regulations). Your legal right to cancel a Contract starts from the date full payment is made, which is when the Contract between us is formed. If the Products have already been delivered to you, you have a period of 7 (seven) working days in which you may cancel, starting from the day after the day you receive the Products. Working days means that Saturdays, Sundays or public holidays are not included in this period.

10.2 To cancel a Contract, you may contact us in writing by sending an e-mail to info@pannudesigns.co.uk or by sending a letter to 20 Tew Park Road, Handworth, B21 0TS, Birmingham, United Kingdom. We may also cancel orders by telephone at our discretion. You may wish to keep a copy of your cancellation notification for your own records. If you send us your cancellation notice by e-mail or by post, then your cancellation will be effective from the day on which you post the letter or the day on which you send the email. If you notify us of your cancellation by telephone and we cancel the order, then your cancellation is effective from the date you telephone us.

10.3 You will receive a full refund of the price you paid for the Products and any applicable delivery charges you have paid. We will process the refund due to you as soon as possible and, in any case, within 30 calendar days of the day on which you gave us notice of cancellation as described in clause 10.2. We will refund you using the method you initially used to pay for the Product.

10.4 Order cancellations which are received after the order has left the warehouse but before delivery has been attempted will incur an additional fee to return the Product to our warehouse. If the cancellation is received after attempted delivery there will be a collection charge as outlined in clause 12.

10.5 If the Products have already been delivered to you, to receive a refund of the price you paid for the Products:

(a) you must return the Products to us as soon as reasonably practicable or arrange for us to collect the Product. Collection charges may apply, see clause 11;

(b) unless the Products are faulty or not as described (in this case, see clause 0), you will be responsible for the cost of returning the Products to us;

(c) you have a legal obligation to keep the Products in your possession and to take reasonable care of the Products while they are in your possession.

10.6 You will always have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by the returns policy in this clause 11 or these Terms. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.


In the event that you receive a product that is faulty or damaged in transit, we may arrange for a replacement product to be delivered to you. You must notify us of any damage or faults within two working days of delivery and ensure that the original faulty or damaged product is returned to us, or collected by us, within 30 days of receiving the Product and returned with its original packaging. If you have rejected a Product because it is faulty or mis-described and you do not want a replacement Product, we will refund the price of a defective Product in full, any applicable delivery charges, and any reasonable costs you incur in returning the item to us. Please note we will not replace products in respect of:

fair wear and tear;
misuse or accidental damage; or
if you decide you no longer want the Product beyond any applicable right to cancel period.


12.1 If you require us to collect any Products, unless the Products are faulty or mis-described, collection charges apply. Collection charges will be calculated upon arrangement of collection, based on collection location and the size or weight of the Product.

12.2 It is your responsibility to ensure the Product is ready for collection at the arranged time, suitably packaged and in the same condition as it was delivered.If you elected our packaging removal and recycle service you must inspect the Product immediately as we cannot accept the return of any Product unless in its original packaging.

12.3 If you are arranging the return of Products yourself, they must be received at our warehouse within 30 days of delivery.


13.1 The price of the Products will be as quoted on our Website or set out in our Product catalogues or advertisements from time to time. We take all reasonable care to ensure that the prices of Products are correct at the time when the relevant information was entered onto the system.

13.2 The price of a Product includes VAT but does not include delivery charges. Our delivery charges will be calculated as part of the purchase process, based on the delivery location and the size or weight of your Product.

13.3 Our Website contains a large number of Products. It is always possible that, despite our best efforts, some of the Products on our Website may be incorrectly priced. If we discover an error in the price of the Products you have ordered we will inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you. Please note that if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Products to you at the incorrect (lower) price.

13.4 Prices for our Products may change from time to time, but changes will not affect any order for Products which you have already placed and have yet to be delivered to you.


14.1 Nothing in these Terms limits or excludes our liability for:

(a) death or personal injury caused by our negligence;

(b) fraud or fraudulent misrepresentation;

(c) breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); or

14.2 Subject to clause 14.1, we will under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract for:

(a) any loss of profits, sales, business, or revenue;

(b) loss or corruption of data, information or software;

(c) loss of business opportunity;

(d) loss of anticipated savings;

(e) loss of goodwill; or

(f) any indirect or consequential loss.

14.3 Subject to clause 14.1 and clause 14.2 , our total liability to you in respect of all other losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the price of the Products plus any delivery charges you have paid.

14.4 Except as expressly stated in these Terms, we do not give any representation, warranties or undertakings in relation to the Products. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the Products are suitable for your purposes.


15.1 We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure. We use the SagePay for payment transactions made through our Website and security for payment transactions made over the phone.

15.2 If we fail to comply with these Terms and you are a consumer, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into the Contract.

15.3 We do not in any way exclude or limit our liability for:

(a) death or personal injury caused by our negligence;

(b) fraud or fraudulent misrepresentation;

(c) any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);

(d) any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and

(e) defective products under the Consumer Protection Act 1987.

15.4 Subject to clause 15.3, our total liability to you in respect of all other losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the price of the Products plus any delivery charges you have paid.


16.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks.

16.2 If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:

(a) we will contact you as soon as reasonably possible to notify you; and

(b) our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.


17.1 When we refer, in these Terms, to “in writing”, this will include e-mail.

17.2 If you wish to contact us in writing for any other reason, you can send this to us by e-mail to info@pannudesigns.co.uk or by pre-paid post to Pannu Furniture Designs Limited, 20 Tew Park Road, Handworth, B21 0TS, Birmingham, United Kingdom. You can always contact us using our Customer Services telephone line or use our contact form on our Website.

17.3 If we have to contact you or give you notice in writing, we will do so by e-mail, telephone or by pre-paid post to the address you provide to us in your order.

17.4 If you are a business, please note that any notice given by you to us, or by us to you, will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail that such e-mail was sent to the specified e-mail address of the addressee. The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.


18.1 We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms.

18.2 You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.

18.3 This contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties Act) 1999 or otherwise.

18.4 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

18.5 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

18.6 These Terms are governed by English law. This means that a Contract, and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims), will be governed by English law. Both parties agree to the exclusive jurisdiction of the courts of England.

Our registered address is at 20 Tew Park Road, Handworth, B21 0TS, Birmingham, United Kingdom. Contact details for Pannu Furniture Designs can be found under ‘Contact Us’ on our Website.


Pannu Furniture Designs Limited Company (“We”) are committed to protecting and respecting your privacy.

This Privacy Policy (together with our terms of use and terms of purchase and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. All references in this Privacy Policy to “our Website” refer to this website located at www.pannudesigns.co.uk. References to “we”, “us”, “our”, “Pannu”, “PDF”, and “Pannu Furniture Designs” refer to Pannu Furniture Designs Limited Company and to “you” and “your” are to you, the website user.

Our Website uses cookies. A cookie is a small file that we put on your computer to help us run our Website and process your personal data. If you are unsure about how cookies work, you can visit www.allaboutcookies.org. For more information on how we use cookies, please see section 5 below.

If you do not agree to any of the terms of this Privacy Policy, please do not use our Website.

1. General

We are registered in Birmingham, UK under company number 09771139 and our registered address is at 20 Tew Park Road, Handworth, B21 0TS, Birmingham, United Kingdom. For the purpose of the Data Protection Act 1998 (the Act), we are the “data controller”.

2. Information we may collect from you

We may collect, process and store the following data about you:

information that you or other people provide by email, correspondence or by filling in forms on our Website, including ordering products from us and subscribing to our mailing list;
payment information, such as credit card or bank account information given to us;
delivery and billing address information given to us;
details of your visits to our Website, including the website that you visited us from and the website that you proceed to from our Website and your IP address;
we may ask you for information when you report a problem. We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them; and/or
if you contact us, we may keep a record of that correspondence e.g. we will keep a record of when you report a problem with our Website or products and services.
3. How do we use and share your information?

We will never sell your name, address, e-mail address, credit card information or personal information to any third party without your permission, but we cannot be responsible or held liable for the actions of third party sites from which you may have linked or been directed to our Website.

We use information held about you in the following ways:

to ensure that content from our Website is presented in the most effective manner for you and for your computer;
to fulfil all our agreements with you and to process your orders and obtain payment;
to administer our Website services;
to notify you about changes to our service;
to prevent, detect, and investigate potentially prohibited or illegal activities and enforce our Website Terms and Conditions;
your personal information may be passed on to third parties only to process a payment transaction or process a business transaction with our partners;
to provide you with marketing information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes for example, we may use your contact details to send you information on special offers;
Information provided to us is subject to confidentiality and will not be disclosed without your prior consent to any third party, other than to any employee or member of the company for the purpose of providing you with the goods and/or services you require, or to comply with any applicable laws or lawful government and/or regulatory requests.

3. Your rights

You have the right to opt out of marketing contact at any time, please let us know by sending an email to us at info@pannudesigns.co.uk, writing to us at the above address. If you would like us to change the method of communication you may contact us at the same address.

The Data Protection Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

4. How we protect your information

The information you provide to us will be stored and processed on servers based within the United Kingdom but we reserve the right to store the data on carefully selected portable devices, in paper files, and to transfer data abroad. Any payment transactions will be encrypted using SSL technology.

Where you have chosen, or we have given you, an identification code or password which enables you to access certain parts of the Website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.

5. Cookies

Our Website uses “cookies”, which are small, text files that are stored on your computer that can be retrieved to assist in customising your experience with the online service. The information saved supports the functionality of the Website, for example by keeping the goods you order in your shopping basket. It is necessary to accept cookies in order to use these services.

During some processes, data is temporarily stored as you move from step to step. This is only done in order to improve your experience of the Website, and is only stored for as long as is necessary for you to complete the process. For example, remembering the goods you place in your shopping basket until you finish the checkout process. All other cookies will expire after one year.

We use the following cookies:

Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website or use our shopping cart.
Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region)
Targeting cookies. These record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our Website more relevant to your interests. We may also share this information with third parties for this purpose.
You may block cookies. However, this may result in limited functionality and you may not be able to access all or parts of our Website.

6. Changes to our Privacy Policy

Any changes to our Privacy Policy in the future will be posted on this page and where appropriate, sent to you be e-mail notification. Notices of changes may also be placed on other pages of our Website, so that you may be aware of the information we collect and how it is used at all times. Your continued use of our Website will be your acknowledgment of your agreement to the revised policy.

7. Contact

All comments, queries and requests relating to our use of your information are welcomed and should be e-mailed to us at info@pannudesigns.co.uk or write to us at Panny Furniture Designs Ltd., 20 Tew Park Road, Handworth, B21 0TS, Birmingham, United Kingdom.